At NeuroRelate, we want you to be happy with your purchase.
If your order arrives damaged, faulty or you have received the wrong item, please contact us within 14 days of delivery at hello@neurorelate.co.uk, quoting your order number and including photographs where possible. We will work with you to resolve the issue as quickly as possible.
If you change your mind, you may return your item within 14 days of receiving your order, provided it is unworn, unwashed, in its original condition and suitable for resale. Customers are responsible for return postage costs unless the item is faulty or supplied in error.
If your T-shirt has been personalised or custom-made, we are unable to accept returns unless it is faulty.
Refunds will be processed to the original payment method once the returned item has been received and inspected.
This policy does not affect your statutory rights under UK consumer law.
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